Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Using your NHS account (through the NHS website or in the NHS App)
  • Using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • By fax to – 01204 848 919 (Wyresdale Road) or 494 500 (Halliwell Road).
  • By handing a list of the medication (with correct dosages) required to our receptionists – Monday to Friday from 8:00am to 6.00pm
  • By writing to us with your list of medication (including a stamped SAE, which we can post back to you).

Please note we do not accept prescription orders by phone.

Collecting your prescription

Prescriptions requested before noon will usually be available for collection after 15:00 the following day. However, we prefer if patients can allow 2 working days, in case of computer problems or staff sickness, etc.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

The doctors no longer provide routine repeat prescriptions during surgery consultations, and you are respectfully advised that you can request your repeat prescription prior to your appointment, and pick it up when you attend the surgery for your appointment.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Phone our pharmacist after 10am:

  • Wyresdale Road Surgery
    Tel: 01204 494133
  • Halliwell Road Surgery
    Tel: 01204 841154

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

 (**Please note – if you are prescribed any controlled drugs, these cannot be sent electronically and a prescription will still need to be collected**)