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Practice Management

Mrs Lesley Ogunby
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Mrs Michelle Mallalieu

Head Receptionist

Mrs Joan Hulme
Mrs Christine Balcer
Mrs Deborah Birch
Ms Helen Kenwright
Mrs Beverley Cocker
Ms Diane Leigh
Ms Anne Cleary

You may notice that it takes slightly longer for the receptionists to book your appointment. This is because she will be looking at your computer screen to check if there are other things overdue for your care that she can arrange for you. This will also happen when you arrive to collect prescriptions, or any other contact you may have with the receptionists.


In addition to this, the receptionists may offer to undertake your blood pressure reading, or measure your height and weight, or ask whether you smoke. 


She has instructions from the doctors to do so, although you are free to decline.


A great deal of this is because the government wants GP practices to do more and more recording and there is a definite limit on how much the doctors and nurses can squeeze into normal consultation times. We ask for your cooperation when the receptionist asks these questions.

 
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