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Appointments

All consultations are by appointment only.

Patients requiring an appointment can either:

1. Phone the respective surgery to make an appointment:

Wyresdale Road Surgery 01204 494133

Halliwell Road Surgery 01204 841154

2.  Book online via the link at the top of this page. To register for online services you must be over 18 years of age and will need to sign a consent form. You will also be required to and bring two forms of ID into the surgery - one with a photo and one with your current address.

As demand will always exceed availability of appointments, you may have to wait up to 5 days for routine appointments, and sometimes longer if you specify that you wish an appointment with a particular doctor.  Because of this and because we are increasingly finding that patients are booking multiple appointments for themselves, we operate a 'One live GP appointment per patient' system - meaning that you can only have one GP appointment booked at any one time.  This is so there are more appointments left for others to book.

Each appointment is for one patient only, and children (under 16) should always be accompanied by a parent or LEGAL guardian.

It is important to arrive on time for your appointment, if you are late you will be offered the choice of waiting until the end of the clinic at the GPs disctretion, or re-arrange your appointment for another day.


EMERGENCY/SAME-DAY Appointments

We offer children under 12 years a GP contact the same day.  This isn't necessarily an appointment to see a GP, but can be telephone assessment.

If you feel you are unable to wait for a routine appointment and your problem requires you to be seen more urgently then please let the receptionist know and she will pass your details to the doctor. It is important to provide her with enough information about the problem so that she can let the doctor know, who will be in the middle of a busy clinic. The doctor will assess the request and if necessary make arrangements to have you seen sooner. In most cases the doctor will call you to get more details about the problem in order to arrange a more suitable appointment.
 
Although we try extremely hard to keep patients happy, the appointments system is often abused by using the word "EMERGENCY" inappropriately for minor illnesses. Patients who constantly abuse the system without good medical reasons only deprive other patients of good care, and may be invited to leave the practice.

When the surgery is closed please phone the Out of Hours service on ;

0161 763 8940.

This service is for acute and serious urgent problems that cannot (and should not) wait until the next working day.

When you arrive for an appointment, please report to the receptionist, who will give you a number, based on your appointment time (irrespective of what time you actually arrived).

Extended Hours Telephone Consultations

Please note that we now offer a telephone consultation with a GP on Tuesday Mornings 7am - 8am and Thursday evenings from 18:30 to 19.30pm. You may book these in advance if you feel your condition is appropriate to discuss over the phone.

Length of Appointments

We offer 10 minute appointments slots with the doctors. This timing is sometimes not adhered to due to the nature of certain consultations. 

We include this information so that patients can understand why we sometimes run late during surgery consultations. As the number of patients keeps rising and the demands upon us (both from the government and from patients) keep increasing, we ask for patient’s cooperation to help us to provide a good service to everyone.

Patients with a List of Problems

We often get patients who save up a list of several complaints. They usually start by saying - 'I don't come very often doc, so I've brought a list'.

Not a great idea, really!

Think about it a little. The doctor immediately knows that if he tries to tackle everything on that list, the surgery is going to run late. Simultaneously, we do not wish to offend the patient. Very occasionally, the items are related or linked; more often they are not, and each item has to be treated separately.

The problem is that the receptionist has not allocated any extra time for the multiple complaints. We then have to try and prioritise, and this means dealing with the complaints quickly. We cannot give the same attention to each item on your list. You are doing a dis-service to yourself if you expect us to deal with multiple issues in the same time span.

If you do have a list, we suggest coming back on separate occasions, so that each complaint can get the attention that it deserves.

Double Appointments

Sometimes patients ask if we offer 'double appointments' so that they can have a longer appointment. We regret that we do not due to the increasing demand on the service.

We have tried to offer this service in the past, and it did not work. We found that so many patients asked for double appointments that we ran out of appointment slots very quickly. When we audited the experiment, it was not found to improve the health care and resulted in increasing waiting times for routine appointments.

If the doctor feels that a double appointment is required, he will make special arrangements for this.

Telephoning the Doctor or Nurse

For telephone advice, you will be advised to phone at just before or after the doctor or nurse has a clinic.
With the exception of emergencies, the doctor or nurse prefer not to be disturbed during surgery consultations, so that they can give their full attention to the patient sat in front of them. At other times, the doctor or nurse will phone you back, generally at the end of surgery.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you fail to keep your appointment repeatedly, we will try and explain the consequences of your actions to you. If you continue to miss appointments, your name will be taken off our panel so that we can continue to provide a good service to patients who are more thoughtful and considerate to others.

 
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